Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center Section

  • The Help Center integrated into your Web Control Panel features a collection of help articles and regularly asked questions. Aimed towards resolving any common problem that you may come across, they are contributed by our support team of seasoned techs.

  • Top quality support service
  • Educational Videos

  • For people who want to learn how to solve a commonly encountered problem by watching a training video, we’ve added a compilation of video tutorials to our Web Control Panel. All the tutorial video clips are concise and simple to grasp. They offer visual demonstrations of different site management operations.

  • Intuitive help center
  • A One–Hour Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24x7x365 tech support service with a sixty–minute ticket response time guarantee. A team of capable customer service technicians will be online for you to answer all the enquiries that you may possibly have. During non–peak periods, an answer will be given within just twenty minutes.