Customer Support Channels
A 60–Minute Response Guarantee
We provide a sixty–minute response guarantee for any support ticket or e–mail that you submit to our tech support team. We’ll quickly reply to all the standard inquiries and forward right away the case to our server administrators if any further assistance is needed. If you order the Managed Services package, we’ll execute any of the included server administration tasks at a time that has been discussed with you earlier.
An Outstanding Customer Support Service
Our technical support staff will be available to you 24–7–365 should you require assistance with our Web Control Panel or with any of the apps that we install for your convenience on the server. Furthermore if you need assistance with the standard administration tasks on your dedicated server, you can have a glimpse at our Managed Services package, which includes data backup hard drive storage space, Operating System updates on a weekly basis, troubleshooting and software installation services, server monitoring and rebooting procedures, etc.
An Easy–to–Navigate Help Area
Our Web Control Panel has been pre–installed for each dedicated server. Among its characteristics is a rather convenient integrated knowledge base that will walk you step by step on all the operations that you can carry out. The majority of instructional articles have video versions that show all the operations that you can carry out in a very illustrative way. You can find all the help articles and the video tutorials in the upper right corner of each section of the Web Control Panel.