A 99.9% Server Uptime
Our hosting system is based on a steady, enterprise–level hardware architecture and a heavily tweaked Linux distro. Thus, no matter what your website is, or how many site visitors you have, or even in case there is a denial–of–service attack, our physical machines will remain up and running and your websites will remain visible online.
Our hosting plans offer a 99.9% server uptime guarantee. And no matter which datacenter you pick, our guarantee remains unchanged.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we have also built our very own internal network in all our datacenters. Everything is based on enterprise–class hardware elements made by Juniper. In addition, on every single router, we’ve set up a firewall with an advanced set of rules so as to sift out all fishy requests.
This way, in each of our datacenters – in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center as well as in our AU data center, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is available with all hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
Like with every other service, when it’s your cash at risk, you can’t feel truly secure. That’s the reason why, with each of our cloud hosting plans we offer a 30–day money–back guarantee. In case you do not feel satisfied with our web hosting service or in case you wish to use a more robust web hosting solution, like a VPS servers or even a dedicated servers – we will give you a full refund, with no secret fees or repayment charges.
24/7 Technical Support
If you happen to have a hosting firm, your technical support engineers are of key importance. This is the reason why we have carefully chosen a very competent team of support engineers, each with many years of practice behind his back. With their help, our company offers 24x7 support with each of our hosting services.
And not only that, we offer a 1–hour response time guarantee. All tech support requests are answered within 60 minutes and our average support ticket response time is below 20 minutes!