The client support that you will get from your hosting provider is very important, no matter if you have pre-sales questions and you aren't a client yet, or you have a technical issue with an active account. Timely and clear info regarding a question or an issue can save you lots of time and efforts, not mentioning that this is generally a sign that you are ordering from a real web hosting provider not from a reseller. When you buy a hosting account via a company that does not own its servers and it can't access them right away, it is likely that you'll wait for a few days to get an answer to your query, therefore your web sites may remain offline for quite some time. In comparison, a provider which provides various ways of communication and has a technical support team that is available any time can assist you right away and help you minimize or completely avoid any kind of downtime and prospective losses.

24/7 Customer Support in Hosting

All of our hosting come with 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring about our web hosting solutions before you make an order or you are a current customer and you have any question or a difficulty, you can contact us any time, which includes holidays and weekends. We have numerous channels to contact us - several telephone lines around the globe for your convenience and live chat support for pre-sales, billing and basic questions; email messages and support tickets for more complex issues or any troubles which require additional time to research and handle. Unlike many other website hosting providers, our trouble tickets have a guaranteed maximum response time of only one hour, so no matter what your problem is, it'll be resolved timely and you will not waste days to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you pick, you are able to reap the benefits of our 24/7 technical support services even on official holidays. All your websites will be available all the time and so will we. With numerous communication options, you are able to choose the optimal approach to get in touch with us and inquire about our services in case you don't have an account yet, or ask for support if you're already one of our customers. You're able to give us a call, start a chat with a live representative, send an email message or open a ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options feature 1-hour answer time guarantee, even though it rarely takes more than 20 minutes to get assistance regardless of the nature of the trouble. Using our customer and tech support services, we are there for you every time you need us, not a few days later.

24/7 Customer Support in VPS Servers

Every VPS server package that we offer features 24/7 customer and technical support, therefore in case you experience any issue with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you will be able to contact us at any time, even holidays and weekends. For your convenience, we supply different means of communication - telephone support with several local numbers globally, live chat, emails plus a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech matters as it'll be much easier to monitor what is going on. The maximum guaranteed reply time for all of the emails and tickets is one hour, however it hardly ever takes that long to get help. If you acquire the Managed Services upgrade that we offer, our admins can also support you with any third-party software issues.

24/7 Customer Support in Dedicated Servers

All dedicated server plans that we offer include 24/7 support through numerous methods of communication and with a one-hour max reply time guarantee. When you want to learn more about the plans or you have any kind of general or billing questions, you can phone one of the local numbers we have around the globe or you can use our live chat service and talk with a live agent. For entirely tech issues which need the help of a tech support person or an administrator, you're able to open a ticket from your billing Control Panel or you could send an e-mail, because these channels are more appropriate to keep track of a given problem. The answer time for them rarely is more than half an hour, so that you can forget about having to wait for a whole day in order to get assistance. Our support service is available for all of the server-related issues, as well as the pre-installed software. When you want support for third-party applications, you can consider ordering the Managed Services upgrade that we provide with all packages.