Phone Support in Hosting
We know that the option to talk with a live consultant is rather important, that's why we have three support lines all around the world (UK, USA and Australia) and you can contact us over the phone for fourteen hours every day. If you consider buying one of our hosting, for example, you have the option to give us a call and learn more about our solutions prior to ordering so as to be sure that we cover all system requirements for your websites. After your purchase, you'll be able to call us about any sales and / or billing issues you may experience, or receive any kind of general or basic tech information that you need. We've aimed to find the balance between phone and ticket support, so for entirely technical matters you can use our ticketing system, that will help you follow the communication and any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server plans that we provide feature live phone support for fourteen hours every day. In case you hesitate which package will be suitable for your web sites, you'd like to learn more about the package's specifications or you'd like to have any other type of info about our services, you will be able to call any of the local numbers that we have in the United States of America, the UK and Australia and our support representatives will assist you. In case you currently have an account, you will be able to get in touch with us about general and sales matters, although we are usually able to assist with a number of tech issues as well. For strictly tech difficulties you will need to take advantage of our integrated ticketing system where the correspondence between you and our technical support team will be in one place, which is the best option if the problem needs extra time to be resolved or it needs to be escalated to our system administrators.