You'll find lots of hosting providers on the market, yet many of them are resellers who have restricted resources, particularly in terms of support. A good way to distinguish them is the option to contact the company over the phone. The level of support that you'll get through this particular way of communication may vary depending on the service provider - several of them provide expert phone support, various others offer general and customer support only as some matters are more time-consuming and it is more convenient to be resolved through a trouble ticket, especially if the situation needs to be escalated. Still, it is good to know that you can contact your website hosting supplier as there are various small issues which can be resolved without difficulty and in a very timely manner through a telephone call, not mentioning that you will be able to get additional info for the services even before you become a customer.

Phone Support in Hosting

We know that the option to talk with a live consultant is rather important, that's why we have three support lines all around the world (UK, USA and Australia) and you can contact us over the phone for fourteen hours every day. If you consider buying one of our hosting, for example, you have the option to give us a call and learn more about our solutions prior to ordering so as to be sure that we cover all system requirements for your websites. After your purchase, you'll be able to call us about any sales and / or billing issues you may experience, or receive any kind of general or basic tech information that you need. We've aimed to find the balance between phone and ticket support, so for entirely technical matters you can use our ticketing system, that will help you follow the communication and any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

The support services forall semi-dedicated server plans that we provide feature live phone support for fourteen hours every day. In case you hesitate which package will be suitable for your web sites, you'd like to learn more about the package's specifications or you'd like to have any other type of info about our services, you will be able to call any of the local numbers that we have in the United States of America, the UK and Australia and our support representatives will assist you. In case you currently have an account, you will be able to get in touch with us about general and sales matters, although we are usually able to assist with a number of tech issues as well. For strictly tech difficulties you will need to take advantage of our integrated ticketing system where the correspondence between you and our technical support team will be in one place, which is the best option if the problem needs extra time to be resolved or it needs to be escalated to our system administrators.