In case you have a site, a problem may always appear and it doesn’t automatically have to be related to the hosting service itself. For instance, something could go wrong when you bring an app up to date or some critical data can be edited or erased by mistake. No matter what the nature of the problem may be, you will need to get in touch with the customer care team and ask them to recover a backup or to help you solve the problem that you’re facing. How timely they’ll do that will determine the time that your sites will be down. For particular sites like social networks or shopping portals, an elongated downtime period too often equals lost clients and cash. Because of this, it is extremely important for you to use the services of a company that offers not only a good client care service, but also a prompt one.

One-Hour Response Guarantee in Hosting

If you are using any of our hosting and you’ve got an inquiry or face some predicament, you can touch base with us 24/7 by posting a technical support ticket or by writing an email and we will make certain that you receive a response in no more than one hour. If the issue can be resolved, we will do it before we get back to you, whereas if there’s something that you have to do on your end, we’ll supply you with all the needed info – what possible solutions to try out, what settings to check, etc. Usually, you will receive an answer within less than thirty minutes, so waiting around for hours on end or even for more than one day to receive assistance is something unthinkable. Our 1-hour response guarantee is valid for any inquiry that you might have – general, billing or technical.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from us, you can take full advantage of our really fast support service. You will receive an answer to any trouble ticket submitted from the hosting Control Panel or email sent to our client and technical support team in no more than an hour. The response time is guaranteed and it’s valid regardless of the matter – technical or billing. It often takes significantly less time to examine and eliminate a problem. We will provide you with more information if the solution involves something that has to be done on your end. In case you contact us during public holidays or weekends, the response time will be precisely the same and considering the fact that our support staff is available 24 hours a day, 7 days a week, you will receive instant help for practically any general, billing or technical issue whatever the hour.