A live chat is a real-time way of communication between a hosting provider's support team and its customers. It's an efficient method to receive some info about the hosting services or get some issue resolved because you are talking with a live representative. The advantages of using a live chat service rather than calling or opening a trouble ticket are the reduced possibility of errors at the time you exchange info such as usernames or domain names, the faster response time since the communication is live plus the fact that you do not have to stay on the chat constantly - you can do something different while the agent examines the issue involved. Also, you're able to be a part of a live chat room from any kind of computer that's connected to the world wide web, avoiding the telephone rates that you'll need to pay when you're calling to another country.

Live Chat Support in Hosting

As a part of the support services that we supply for all of our hosting, we've live chat support which is online twenty-four seven, even on holidays. You can get in touch with us regardless of whether you already own an account or not, as we will help you with nearly anything, ranging from providing you with general info about our solutions in case you aren't our client yet and you're considering to purchase one of our packages, to assisting you with setting up an e-mail account in an e-mail client. Some issues are more complicated and time-consuming, which means that you'll need to employ the ticketing system which is built-in the Hepsia web hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for a lot of things.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we provide is available every day, even on holidays and weekends. It is the best way to find out more about our semi-dedicated servers if you do not have an account yet or to have a problem resolved if you are a client and our support agents will help you right away regardless of the time of the day you join the chat. If you wonder which plan is better for your sites, in case you need a piece of advice whether you should acquire a specific upgrade and how to obtain it or in case you have difficulties installing an email account on your computer system, you are able to get in touch with us and we'll supply you with the necessary info promptly. The live chat is available even after our phone lines go off for the day, therefore if you have an account here, you can be certain that you'll always find timely help with any kind of question or issue that comes up.