If you have ordered a web hosting package and you have some inquiries connected to a particular feature/function, or in case you have bumped into some difficulty and you need assistance, you should be able to contact the respective client service staff. All web hosting companies deploy a ticketing system no matter if they provide other ways of contacting them apart from it or not, due to the fact that the quickest way to solve a problem most often is to submit a ticket. This communication method renders the replies sent by both sides simple to track and permits the tech support team representatives to escalate the problem in the event that, for instance, a sysadmin needs to step in. In the general case, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which goes to say that you have to use no less than 2 separate accounts to touch base with the client support staff and to actually administer the hosting space. Constantly switching from one account to the other may sometimes be a drag, not to mention the fact that it takes quite a long time for most hosting companies to answer ticket requests.

Integrated Ticketing System in Hosting

Our hosting come with an integrated ticketing system, which is an essential part of our custom Hepsia hosting Control Panel. In contrast with other similar tools, Hepsia will permit you to manage everything connected with the hosting service itself in the same place – payments, website files, emails, trouble tickets, etc., avoiding the necessity to use different admin consoles. In case you have any technical or pre-sales questions or any difficulties, you can open a ticket with just several mouse clicks without needing to sign out of your hosting Control Panel. During the process, you can choose a category and our system will offer you a variety of informational articles, which will supply you with additional info and which may help you solve any particular problem before you actually submit a ticket. We guarantee a ticket response time of no more than one hour, even in case it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we are using is integrated into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated servers, which implies that you will not need an additional support platform to get in touch with our customer service staff – you can do that on the spot as soon as you run into a predicament. Submitting a new ticket takes several clicks and tracking down an older one is equally simple. With our intelligent search box, you can quickly find any ticket that you’ve already sent. You can post a ticket at any moment in time since our customer support staff members are at your disposal 24x7x365 and respond in less than 60 minutes, even though it rarely takes this much to obtain support. With the Hepsia Control Panel, you will have everything in a single place and you can just forget about needing to use 2 or more platforms to troubleshoot a simple issue.